Refund Policy - Telelica

Refund Policy — Telelica

Last updated: January 1, 2026

At Telelica, we want you to be completely satisfied with your IPTV subscription.

1. General Policy — No Refunds After Activation

All subscription purchases are final once an account has been activated. Because our Service provides immediate access to digital streaming content, we are unable to offer refunds after activation.

2. Eligible Exceptions

2.1 Extended Service Outage

If Telelica experiences a verified outage affecting your account for more than 72 consecutive hours, you may be eligible for a pro-rata credit.

2.2 Duplicate Charge

If you were charged more than once for the same plan due to a technical error, you are entitled to a full refund of the duplicate charge(s).

3. Non-Eligible Situations

You changed your mind after purchasing
You purchased the wrong plan
Issues with your own internet connection or device
Account suspended due to Terms of Service violation
Content library or channel changes during subscription

4. How to Request a Refund

Email us at [email protected] with subject: "Refund Request"
Include: full name, email, purchase date, description of issue
Submit within 7 days of the qualifying event
Our team will review and respond within 3 business days

5. Try 1 Month

We encourage all new users to take advantage of our Try 1 Month before purchasing. Order a 1-month plan on our homepage or contact us at [email protected].

6. Refund Processing

Approved refunds are returned to the original payment method within 5-10 business days.

7. Chargebacks

Please contact us before initiating a chargeback. Unauthorized chargebacks may result in account suspension.

8. Contact

Email: [email protected]
Website: https://telelica.com